Support


AVAILABILITY

Always available - as you need us: In addition to our standard availability throughout common office hours (EST), our contact persons can also be available 24/7 upon request. You decide which support variation you prefer so that your organizational processes function to the best possible extend and maximum customer/user satisfaction is ensured.

SUPPORT

Our support experts are looking forward to supporting you in operating Mindlab Web Analysis solutions. You appoint two employees (second level support) from your support team, and we support them not only in handling the Mindlab solution, but also with respect to the administration and configuration of software and hardware systems in direct connection with your Mindlab solution. We will also be happy to answer your Mindlab-specific questions regarding data backup and recovery

TROUBLESHOOTING

Report any software-related problems with your Mindlab solution to Mindlab Support. They will be immediately forwarded to out maintenance experts. Depending on the severity and individual impacts, we guarantee fixed response and error correction times (Service Level Agreements). We are the link between you and our maintenance experts and moderate the complete error correction process. Up to final error correction, you will be informed at all times about the status of your error message and the estimated processing duration